Tools for Resolving Broken Promises and Violated Expectations

This course builds on the skills learned in Crucial Conversations and introduces a powerful set of new skills to resolve your most challenging accountability issues once and for all. It enables those who already have knowledge of Crucial Conversations skills to diagnose why individuals keep falling short of set expectations and then devise a plan that motivates and enables people to change their behavior.

Why Do I Need These Skills?

Crucial Accountability training helps you master a straightforward step-by-step process for identifying and resolving performance gaps, strengthening accountability and eliminating inconsistency while improving your relationship.

In Crucial Accountability training, you will learn to:

  • Master performance discussions.
  • Manage projects without taking over.
  • Reach alignment when stakes are high and opinions vary.
  • Strengthen trust and reliability.
  • Apply multiple sources of influence.
  • Get results and improve relationships.

What Is Included

  • Copy of Crucial Accountability
  • Learner Guide
  • Certificate of Completion

Who Needs Crucial Accountability Training?

This course is for you if you’ve been disappointed by others’ performances and want to be able to hold them accountable in a firm, respectable manner. Crucial Accountability training directly addresses gaps between expectations and performances with a model that ensures individual and team effectiveness. Create a culture where everyone speaks honestly, clearly and respectfully about violated expectations. CEUs are available through the HR Certification Institute, IACET and the CA Board of Registered Nursing.


Participants must attend Crucial Conversations before attending Crucial Accountability®. You must be an employee of a hospital in the Kansas City metropolitan area to participate in this program.

For details on registration and class fees, email Jean Klindt.