Master high stakes interactions with Crucial Conversations training.

Crucial Conversations training teaches vital communication skills and self-reflection. It will give you the skills to candidly discuss the toughest issues and strengthen your health care team. Learn how to create conditions in which staff at all levels can speak with complete candor and respect. These skills can drive positive change throughout hospitals and improve patient safety and quality care.

Break The Culture of Silence

A national study, “Silence Kills: The Seven Crucial Conversations for Healthcare,” uncovered an epidemic of silence in the health care community. Conducted by Crucial Learning and the American Association of Critical Care Nurses, this study discovered that fewer than 10 percent of physicians, nurses and other clinical staff directly confront co-workers about their concerns when the co-worker takes a potentially dangerous shortcut, makes a mistake or demonstrates incompetence.

Speaking To Be Heard

In Crucial Conversations® training, you will learn to:

  • Resolve conflict.
  • Speak your mind truthfully and tactfully.
  • Reach alignment when stakes are high and opinions vary.
  • Navigate the most important interactions at home and work.

What Is Included

  • Copy of Crucial Conversations
  • Learner Guide
  • Certificate of Completion

Who Needs Crucial Conversations Training

Crucial Conversations® training is beneficial to hospital employees. Primary caregivers gain skills to create alignment and trust when decisions could mean the difference between life and death. Hospital executives and managers gain skills to influence the organization’s culture and make the best decisions when allocating limited resources. CEUs are available through the HR Certification Institute, IACET and the American Association of Critical-Care Nurses (AACN).

You must be an employee of a hospital in the Kansas City metropolitan area to participate in this program.

For details on registration and class fees, email Jean Klindt.

Upcoming Events

2024 Dates Coming Soon